After launch, Battle.net Support checks each order
Request a refund through Battle.net Support, and its system reviews your recent orders.
The pre-purchase rule is over: WoW Forever went live on November 4, 2026 (U.S. date).
Blizzard's Refund Policy typically refunds pre-purchases only before release.
All real-money purchases count as final, though some orders can still be refunded.
The policy does not name the Skyborne packs or the Warcraft Forever Collection.
No published rule says how those packs are handled after launch.
Run the refund review to get the answer for your own order.
| What you bought | Refund rule now |
|---|---|
| Skyborne pack or Warcraft Forever Collection | Not named in the policy; the refund review decides each order |
| In-game items and shop bundles | Most within 14 days if not claimed, opened or used |
| Games and expansions | Within 14 days, no more than two hours played |
| WoW subscription | Unused within 14 days; otherwise check the refund review |
| Unclaimed gift | Within 14 days, credited to the purchaser |
| Retailer, console or other store | That seller's refund policy |
From Blizzard's Refund Policy (English legal page, last revised July 8, 2024). It does not apply in Korea, Japan or mainland China.
Retail, console and other third-party purchases follow that seller's refund policy.
Blizzard Gear Store orders have their own Cancellation & Returns Policy.
Source check: Blizzard's support pages, policy and shops on November 10, 2026.
We did not submit a refund request ourselves.
Request a refund in five steps
Log in to the account you bought the item on.
Open the Battle.net Support site and select Payments.
Select Refunds, then Continue.
Requesting a refund on Battle.net
- Log in to the purchase accountthe account you bought the item on
- Open the Battle.net Support site
- Select Payments
- Select Refunds
- Select Continuethe system reviews your recent orders
The system reviews your recent orders and assesses which ones are eligible.
Check the order status in your Battle.net Transaction History first.
Refunds usually return to the original payment method, sometimes as Battle.net Balance.
If the automated service doesn't help, the policy points you to Blizzard's support team.
The route is word for word the same in the U.S. and Europe (updated March 9, 2026).
No published rule covers Forever packs after launch
The policy never names WoW Forever, the Skyborne packs or the Warcraft Forever Collection.
The two general rules below are published, but neither is stated to cover these packs.
Most in-game items are refunded within 14 days if not claimed, opened or otherwise used.
Opening a single item from a bundle counts as claiming the whole bundle.
Games and expansions get 14 days with no more than two hours played.
| Policy rule | What it says | Names Forever packs? |
|---|---|---|
| In-game items and bundles | Most refunded within 14 days if not claimed, opened or used; opening one item claims the bundle | No |
| Games and expansions | Within 14 days, no more than two hours played | No |
| Pre-purchases | Typically refunded before release; no longer relevant for Forever | No |
From Blizzard's Refund Policy (English legal page, last revised July 8, 2024).
Both general 14-day windows count from the purchase date.
Neither sets a refund period for Forever packs after launch, so run the refund review.
Whether claiming a pack's cosmetics counts as opening a bundle is not announced.
Pre-purchases were typically refunded before release, and that clause has now run out.
The policy was last revised on July 8, 2024.
Subscriptions and game time
WoW subscriptions are “generally non-refundable,” but the review can find exceptions.
The Refund Policy also refunds any unused WoW subscription within 14 days of purchase.
Subscription time lost to a suspension or account closure is not refunded.
To stop renewals, cancel under Games & Subscriptions, then Manage.
Your account stays playable until your current game time expires.
The Epic Pack and the Collection include 30 days of game time.
How a refund after launch treats those 30 days is not announced.
What a refund removes
Invite-A-Friend codes are deactivated if the order was refunded or charged back.
That rule is in support article 385883, updated November 9, 2026.
Blizzard has published nothing else on what a refund removes from a Forever pack.
That covers the Skyborne race, reserved character names and the 30 days of game time.
Mounts, pets and other cosmetics from the packs are also not addressed.
| Benefit | After a refund (official) |
|---|---|
| Invite-A-Friend codes | Deactivated |
| Skyborne race access | Not announced |
| Reserved character names | Not announced |
| 30 days of game time | Not announced |
| Mounts, pets and other cosmetics | Not announced |
From Blizzard Support article 385883 and the checked Battle.net shop pages.
Europe: the right of withdrawal
EEA residents also have a right of withdrawal in Section 11 of Blizzard's EULA.
That EULA text was last revised on March 21, 2024.
Services such as subscriptions can be withdrawn within 14 calendar days.
If the service already started, the refund is proportionate to what you received.
For content bought directly, such as in-game items, the right ends once delivery starts.
Pre-purchases could be withdrawn only until the content became available.
With Forever live, that window has closed (our reading).
| Blizzard text | What it says |
|---|---|
| EULA, services (EEA) | 14 calendar days; proportionate refund if the service already started |
| EULA, content (EEA) | Right ends once Blizzard starts providing the content |
| Support article Right of Withdrawal (EEA) | Downloaded game software unused for 14 days; waived when you click Play |
EULA last revised March 21, 2024; support article updated October 8, 2026.
The Right of Withdrawal support article, updated October 8, 2026, words it differently.
It covers downloaded game software unused for 14 days, and clicking Play waives it.
Neither text says whether a Forever pack counts as a service, content or game software.
This is a summary of Blizzard's text, not legal advice.
Korea: no official post-launch rule for the packs
Korean accounts follow Blizzard Korea's refund page, not the global policy.
That page, updated October 23, 2026, covers the Forever packs only during pre-purchase.
It gives no rule for them after the Korean launch on November 5, 2026.
Requests go through Blizzard Korea's Customer Support, from the account that paid.
Collector's Edition buyers and a last check
Redeem a Collector's Edition code before December 31, 2027 for a Balance credit.
That credit equals the cost of your original digital purchase (U.S. support article).
Upgrade products are not credited automatically, so contact Customer Support for those.
Check the order in your Transaction History before you request a refund.
Note which pack items you have already claimed or used.
Prices and pack contents are in our pricing guide.